01 / Insurance appraisal
When the numbers
don’t line up.
When there is a disagreement over the amount of a property loss, ask VIAUS about appraisal services and the information needed to discuss your matter.
Discuss this serviceVIAUS services
Different roles.
A focused purpose.
Insurance appraisal and umpire inquiries for property loss matters.
When the numbers
02 / Umpire services
A focused review.
A defined role.
For appraisal matters that need an umpire, contact Michael to discuss the assignment, the issues in dispute and availability.
Discuss this serviceInsurance appraisal
A closer look at
the amount of loss.
When estimates differ, appraisal may offer a policy-defined way to address the amount of a property loss.
Ask Michael about appraisal availability, the property involved and the documentation needed to discuss an assignment. The applicable policy and requirements determine the process.
Ask about appraisalUmpire services
A separate role
within the process.
An umpire addresses differences that the appraisers cannot resolve within the appraisal process.
For an umpire inquiry, contact Michael with a brief overview of the assignment and current status. Suitability, availability and engagement details must be confirmed.
Ask about umpire servicesA little clarity before you call
Questions worth asking.
What is insurance appraisal?
Appraisal is a process that may be available under an insurance policy to address a disagreement about the amount of loss. The applicable policy and requirements determine how a particular appraisal proceeds.
What does an umpire do?
An umpire has a separate role within an appraisal process, addressing differences the appraisers cannot resolve. The assignment and applicable policy define the scope of that role.
Can appraisal decide whether a loss is covered?
Appraisal focuses on the amount of loss. Questions about coverage are separate. Review your policy and seek appropriate guidance for your specific circumstances.
What should I have ready for the first conversation?
Start with the property location, the kind of service you need and a brief description of where the matter stands. Michael can explain what documents are appropriate to provide next. Please do not upload claim files or policy numbers through this website.
Does the contact form appoint VIAUS?
No. The form starts a conversation. Availability, suitability, scope, fees and engagement terms need to be discussed and confirmed separately.
For general consumer information, see the Texas Department of Insurance guidance. This website provides general information; policy terms and applicable requirements govern each matter.
Insurance appraisal & umpire services